Frederica Arbuthnot

Submitted by Admin on Sun, 01/01/2012 - 14:23

Frederica Arbuthnot
Street, Y Avenue,
Chicago, IL-60604
(123) 456-7890
janet@email.com
Objective : To seek the position of a sales representative at a call center
Summary of Qualifications :

• Large work experience in the service industry with absolute customer orientation
• Good exposure to the fast paced work environment at call centers
• Great experience of sales over calls with enough exposure to the job challenges
• Pleasant and clear voice with neutral accents
• Great convincing powers developed through complete knowledge of the product and the related fields
• Good typing speed (40 wpm)
• Excellent computer proficiency with ease in using MS Word, MS Excel and MS Powerpoint
• Great patience and persistence during the conversation with the customer

Professional Experience :
ABC Telemarketing, Rockford, IL (2005-Present)

• Receiving a list of prospectus customers and making calls to each customer regarding the purchase of credit cards of the Union bank
• Opening the calls with good greetings and confirming the permissions from customers to continue the conversations
• Probing the customers about their current banking needs and their frequency of visiting the bank premises
• Informing the customers about the advantages and ease of use of credit cards
• Conveying the customers about the financial and social background of the bank and its abilities to provide credits
• Taking follow ups with frequent callings for customers with busy work schedules
• Maintaining the sale sheets and reporting it to the supervisors at the end of each day

Academic education :

• Graduated in Arts with specialization in statistics, from Chicago State University, Chicago, IL (2003)
• Completed associate diploma in Business management from Chicago State University, Chicago, IL (2005)

References : Will be available on request